QUALITY MANAGEMENT SYSTEM PRODUCTS AND SERVICES

Services
Training
Products
Partner-Clients
Staff
Strategic Partners

Paragon Business Solutions, Inc. offers a full line of services for the implementation and/or support of your Quality Management System (QMS). Whether you need a preliminary needs analysis to determine your implementation plan, training associated with your Quality Management System, consulting for the full implementation of the QMS, or continued support after implementation, Paragon can meet your organization's needs.

Our guiding principles are:

• Keep the system simple.
• Build on what is already working.
• Include only what adds value to the organization.
• Align with organizational strategies and goals.
• Create systems that drive down costs.  

Services

At Paragon Business Solutions, Inc., we know how to successfully integrate the Quality Management System into the fabric of the organization. Paragon has hands-on experience implementing ISO 9001 and has successfully integrated it with existing business management systems, ISO 41001 Environmental Management System and BSI 18001 Occupational Health and Safety Management System.

Quality System Implementation

• Quality Management Systems ISO 9001:2000, TS 16949 and AS 9100
• GAP analysis comparing your current practices to standard requirements
• Implementation strategy and plan development
• Overall system structure and development
• Procedure development
• Readiness Auditing
• Registrar selection services

Quality System Continued Support

• New Product Development Methodology
• Strategic Planning Methodology
• Monitoring, Measuring, and Analysis Methodology
• Customer Satisfaction Research and Analysis
• Employee Satisfaction Research and Analysis
• Customized Training Development and Implementation
• Organizational Design
• Supply Chain Design and Management
• Lean Business Processes
• Process Optimization
• Process Automation
• Full Management of Internal Auditing Function
• Full Management of Quality Assurance Function

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Training

Paragon Business Solutions, Inc. offers a wide variety of training. Training is available on-site and may be provided in a Train-the-Trainer format if desired. Training includes materials, workbooks, and Certificate of Completion with appropriate CEU's.

All training is customized to the unique needs of our partner-clients. All training is activity based.

General Topics

Advanced Product Quality Planning
Failure Mode and Effects Analysis (FMEA)
Production Part Approval Process (PPAP)
Mistake Proofing (Poka Yoke)
Quality Control Planning
Statistical Process Control
Taking Control and Finding the Value in Your QMS
Integrating Business, Quality, Environmental, Health and Safety Management Systems
Value Added Auditing

ISO 9001:2000 Quality Management System

ISO 9001:2000 Executive Overview Seminar
Employee Awareness and ISO 9001:2000
Internal Auditing for ISO 9001:2000
Value Added Implementation of ISO 9001:2000

TS 16949:2002 Technical Specification

TS 16949 Executive Overview Seminar
Effective Transitioning from ISO 9001:2000 to TS 16949:2002
Effective Transitioning from ISO 9001:1994 to TS 16949:2002
Effective Transitioning from QS 9000 to TS 16949:2002
Internal Auditing for TS 16949:2002 - First Time Auditors
Internal Auditing for TS 16949:2002 - Experienced Auditors
Value Added Implementation of TS 16949:2002

QS 9000

Implementation of QS 9000 with Tools & Equipment Supplement

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Products

• QMS manual formats and structures
• QMS procedure structure and formats
• Management Review agenda content and report format
• Process approach documentation format
• Internal auditing check sheet, opening/closing meeting agenda, sign-in sheets, report format
• Action Tracker

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Partner - Clients

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Staff

Karen A. Hamilton

Karen Hamilton is a Principal and the Chief Executive Officer of Paragon Business Solutions, Inc. Karen holds an MBA in Marketing and Management from Rockhurst College in Kansas City, Missouri.  She is an ASQ Certified Quality Manager, a RAB certified Quality Management System Auditor, and a RAB certified Environmental Management System Auditor.

Karen has 30 years experience in the management of business systems, quality processes, organizational development, training, marketing, and strategic planning. She brings knowledge from industry, government, and academia.

Her areas of expertise include the following:

• Quality Management Systems ISO 9001:2000, TS 16949
• Environmental Management Systems, ISO 14001
• Occupational Health and Safety Management Systems, OHSAS 18001
• Customer Satisfaction Research and Analysis
• Employee Satisfaction Research and Analysis
• Customized Training Development and Implementation
• Organizational Design
• Lean Business Processes
• Process Optimization
• Strategy Development Process Implementation
• Business Performance Monitoring, Measuring, and Analysis Methodology

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Alice Beechner Reeves, P.E., Ph.D.

Alice Beechner Reeves is a Principal and the President of Paragon Business Solutions, Inc. Alice holds a Ph.D. in Engineering Management from the University of Missouri-Rolla. Alice is a registered professional engineer in the state of Missouri. She is an ASQ Certified Quality Engineer, an ASQ Certified Quality Manager, a RAB certified Quality Management Systems Lead Auditor, and a RAB certified Environmental Management Systems Auditor. Alice has over 20 years of quality management experience.

Alice has had a varied and successful career in the manufacturing and academic environments. She brings experiences and knowledge from the automotive industry, passenger car, heavy-duty truck and off highway vehicles, the aerospace industry, furniture manufacturing industry and the university setting. She has expertise in metal stamping, plastic injection molding, aluminum die-casting, and low and high volume assembly.

Her areas of expertise include:

• Quality Management Systems ISO 9001:2000, TS 16949 and AS 9100
• Environmental Management Systems, ISO 14001
• Occupational Health and Safety Management Systems, OHSAS 18001
  New Products Development (Concurrent Engineering) Process Development
• The Performance Excellence Criteria of The Malcolm Baldrige National Quality Award
• Process Optimization
• Supplier Certification Process Development

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Jan Jorgensen, EdS

Jan Jorgensen is the Professional Development Director for Paragon Business Solutions, Inc. Jan holds a Masters of Science in Education and an Education Specialist Degree in School Administration from Central Missouri State University in Warrensburg, Missouri.

Her areas of expertise include:

• Adult Educational Program and Materials Development
• Curriculum Design
• Learning Strategies Development
• Evaluation of Instruction
• Customized Training Development

Jan directs the development of all training materials at Paragon Business Solutions Inc. She assures educational structure integrity and consistency of design.

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Vicki Longrie, MBA

Vicki Longrie is a Senior Consultant in System Design at Paragon Business Solutions, Inc. She holds an MBA in Finance from the University of Missouri - Columbia and a BS in Chemical Engineering from the University of Missouri - Rolla.

Vicki has over 20 years of experience in engineering and system design. She is uniquely experienced in applying technological solutions to business system challenges.

Her areas of expertise include the following:

• Automation of processes and information systems
• System Integration engineering
• Database development and design
• Strategic planning
• Financial forecasting system design
• System and process optimization
• Statistical Process Control
• ISO 14001 Environmental Management System

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Strategic Partners

Our Strategic Partners are successful professionals whose expertise is synergistic to that of the staff of Paragon Business Solutions. Strategic Partners assist us in meeting the diverse needs of our partner-clients...today and in the future.

Advancia
David Neeley
881 Historic Route 66
PO Box 1124
St. Robert, MO 65584

Best Performance Group
Ken Best
16573 Baxter Forest Ridge Drive
Chesterfield, MO 63005

Six Sigma Systems, Inc.
Marjorie Green
11017 West 125th Street
Overland Park, KS 66213

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Training Class Descriptions:

General

ADVANCED PRODUCT QUALITY PLANNING

Course Description
This course provides participants an in-depth review of the APQP requirements and how they apply within the TS 16949:2002 technical specification. Participants evaluate whether or not their current systems meet the requirements of APQP.

Intended Audience
This course is intended for persons involved in the quality management of the organization.  Knowledge of TS 16949 is helpful.  Thorough knowledge of the organization’s processes and systems is required.

Course Objectives
Participants will:

• Understand the Automotive Industry Action Group Advanced Quality Planning Process and its application in the organization.
• Understand the Advanced Quality Planning requirements from the TS 16949 technical specification.
• Understand and document how the organization’s product development procedures meet, or do not meet the requirements of the TS 16949 technical specification.
• Develop the basic APQP design customized for the organization.
• Develop a strategy and timeline for full development and implementation of the APQP process

Participant Materials

• Course workbook and activities handouts
• APQP manual, latest version
• Certificate of Completion
• 1.2 CEU’s

Class Size
Maximum 30 participants

Course Time
12 hours

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FAILURE MODE AND EFFECTS ANALYSIS (FMEA)

Course Description
This course provides participants an in-depth review of the FMEA requirements and how they apply within the TS 16949:2002 technical specification. Participants learn how to perform a FMEA and evaluate whether or not their current systems meet the requirements of FMEA.

Intended Audience
This course is intended for persons involved in the quality management of the organization. Knowledge of TS 16949 is helpful. Knowledge of the organization’s products and processes is helpful.

Course Objectives
Participants will:

• Understand the purpose and importance of a FMEA.
• Know the components of a FMEA.
• Be able to apply FMEA to a case study.

Participant Materials

• Course workbook and activities handouts
• FMEA manual, latest version
• Certificate of Completion
• .8 CEU’s

Class Size
Maximum 30 participants

Course Time
8 Hours

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PRODUCTION PART APPROVAL PROCESS (PPAP)

Course Description
This course provides participants an in-depth review of the PPAP requirements and how they apply within the TS 16949:2002 technical specification. Participants learn how to perform a PPAP and evaluate whether or not their current systems meet the requirements of PPAP.

Intended Audience
This course is intended for persons involved in the quality management of the organization. Knowledge of APQP required. Knowledge of the organization’s products and processes is helpful. This course may be taken in conjunction with the APQP course.

Course Objectives
Participants will:

• Understand the purpose of a PPAP.
• Recognize when a PPAP is required.
• Understand various roles in completing a PPAP.
• Understand PPAP definitions.
• Understand the components of submission and why they are required.
• Be able to determine when a PPAP would apply.

Participant Materials

• Course workbook and activities handouts
• PPAP manual, latest version
• Certificate of Completion
• .4 CEU’s

Class Size
Maximum 30 participants

Course Time
4 Hours

Return to General Training Class List

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MISTAKE PROOFING (POKA YOKE)

Course Description
Introductory course covering the basic concepts and application of mistake-proofing.

Intended Audience
This course is intended for persons responsible for quality and whose work actually creates the product or service.

Course Objectives
Participants will:

• Understand the components of Mistake-Proofing (Poka-Yoke).
• Understand the difference between a mistake and a defect.
• Understand the function of Mistake-Proofing.
• Understand the types of Mistake-Proofing devices (preventive and detective).
• Recognize mistake-proof devices that are used every day.
• Understand types of inspection, and the pros and cons of each type.
• Recognize the five best Mistake-Proofing devices.
• Recognize when Mistake-Proofing should be used.
• Be able to design a mistake-proof solution to a typical manufacturing problem.

Participant Materials

• Course workbook and activities handouts
• Certificate of Completion
• .4 CEU’s

Class Size
Maximum 30 participants

Course Time
4 Hours

Return to General Training Class List

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QUALITY CONTROL PLANNING

Course Description
Concise, applicable control plans are a foundation of good quality. This course explores the appropriate responsibilities, content and application of control plans.

Intended Audience
This course is intended for persons responsible for quality planning.

Course Objectives
Participants will:

• Understand the purpose and function of quality control plans.
• Review examples of various control plans.
• Determine content and application of control plans.
• Understand how a control plan is developed.
• Recognize when and know how to create a control plan.
• Complete a control plan through a case study.

Participant Materials

• Course workbook and activities handouts
• Certificate of Completion
• .4 CEU’s

Class Size
Maximum 30 participants

Course Time
4 Hours

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STATISTICAL PROCESS CONTROL

Course Description
This course provides an introduction to SPC.

Intended Audience
All personnel whose work includes the application and understanding of SPC.

Course Objectives
Participants will:

• Understand what a frequency distribution is and how to create a frequency distribution.
• Understand what a histogram is and how to create a histogram.
• Understand common and assignable causes of variation.
• Understand attribute and variable quality characteristics.
• Understand how to construct an Xbar-R control chart.
• Understand how to interpret an Xbar-control chart.
• Understand how to identify when a control chart is out of control
• Understand what action to take when a control chart is out of control.
• Understand process capability.
• Understand the difference between process capability and process control.
• Understand how to calculate CpK, the most common measure of process capability.

Participant Materials

• Course workbook and activities handouts
• Handouts
• Certificate of Completion
• .8 CEU’s

Class Size
Maximum 30 participants

Course Time
8 Hours

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TAKING CONTROL AND FINDING THE VALUE IN YOUR QMS

Course Description
If you are just beginning your quality management system journey, or if you are transitioning to a revised standard, this is a MUST HAVE course.

The number one complaint about the quality management system standards (ISO9001 and TS16949) is the overwhelming amount of documentation organizations endure. But is all this paper really necessary? Does it add value? Is all of the documentation required? What really needs to be documented in YOUR quality management system to add value to the organization and meet the standard’s requirements?

This course challenges traditional ideas about documentation requirements and forces out-of-the-box thinking. The focus of this course is on taking control of your system so that it works for your applications and adds value to the organization.

Intended Audience
Decision makers responsible for determining the documentation structure and content of the management system. Typically this is middle to upper management and management system implementation team members.

Course Objectives
Participants will:

• Understand the basic elements of an effective management system.
• Understand how and when documentation adds value.
• Understand true documentation requirements in the revised standard.
• Understand the documentation changes between the old and the revised standard.
• Review and discuss examples of how other companies have documented their management system to meet the requirements and the pros and cons of each.
• Determine recommendations for documentation.
• Define the organization’s key, support and control processes.
• Develop the organization’s process sequence and interaction.
• Learn how to decide what to document and when.
• Develop a draft management system manual and documentation format.

Participant Materials

• Course workbook and activities handouts
• Certificate of Completion
• 1.6 CEU’s

Class Size
Maximum 15 participants

Course Time
16 Hours

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INTEGRATING BUSINESS, QUALITY, ENVIRONMENTAL, HEALTH AND SAFETY MANAGEMENT SYSTEMS

Course Description
Organizations continue to adopt various management systems for quality, health, safety, environment, technology, and others. This course explores opportunities for synergy among the various management systems within the organization.

Intended Audience
Decision makers responsible for determining how the management systems will be integrated. Typically this is middle to upper management and management system implementation team members.

Course Objectives
Participants will:

• Understand the basic elements of an effective management system.
• Compare and contrast elements of the various management systems.
• Understand what processes/procedures work well combined and what works best kept separate
• Study the organization's processes and procedures to identify opportunities for integration.

Participant Materials

• Course workbook and activities handouts
• ISO standards as required
• Certificate of Completion
• .8 CEU's

Class Size
Maximum 30 participants

Course Time
8 Hours

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VALUE ADDED AUDITING

Course Description
This course provides participants with an in-depth review of methods and tools for expanding an internal auditing process into value added auditing all within ISO internal auditing requirements.

Intended Audience
This course is intended for persons involved in the quality management of the organization and those responsible for the internal auditing process.

Course Objectives
Participants will:

• Develop an expanded viewpoint of internal auditing.
• Understand the concepts of value added auditing
• Understand how to select and use various quality tools to analyze processes and add value while auditing.
• Apply methods and tools learned in a case study.

Participant Materials

• Course workbook and activities handouts
• Certificate of Completion
• .8 CEU's

Class Size
Maximum 30 participants

Course Time
8 Hours

Return to General Training Class List

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ISO 9001:2000 Quality Management System

ISO 9001:2000 EXECUTIVE OVERVIEW SEMINAR

Course Description
This course is designed to prepare Top Management for the implementation or transition to ISO 9001:2000. The course focuses on the elements of an effective quality management system and their roll in its success and continual improvement.

Intended Audience
Top and upper management of manufacturing or service industry organizations.

Course Objectives
Participants will:

• Determine their goals and expectations for implementation or transitioning.
• Understand the major differences between their current management system and ISO 9001:2000.
• Understand the concept of the process approach to management.
• Define the Key Processes of their current QMS.
• Understand alignment of requirements within the management system.
• Gain a realistic view of the steps and timeframes needed to implement or transition to ISO 9001:2000.
• Understand what is expected of Top Management in ISO 9001:2000.

Participant Materials

• Course workbook
• .4 CEU’s
• Certification of Completion

Class Size
Unlimited

Course Time
4 Hours

Return to 9001:2000 Training Class List

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EMPLOYEE AWARENESS AND ISO 9001:2000

Course Description
This course is designed to provide all employees with an understanding of their roles and responsibilities within the quality management system. Using specific work processes they learn how their work relates to and supports the organization's quality policy and objectives.

Intended Audience
All employees of manufacturing or service industry organizations

Course Objectives
Participants will:

• Understand the benefits of an effective quality management system.
• Understand why the organization is pursuing ISO 9001:2000.
• Understand how their work supports the quality policy and objectives.
• Understand what they should expect during and after implementation.

Participant Materials

• Handout
• .2 CEU’s

Class Size
Maximum 50 participants per session

Course Time
2 Hours

Return to 9001:2000 Training Class List

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INTERNAL AUDITING FOR ISO 9001:2000

Course Description
Emphasis is on how to plan, perform and report a quality management system (QMS) conformance audit. Participants will receive everything they need to conduct a meaningful and professional QMS audit. Participants will become familiar with the ISO 9001:2000 standard and on auditing to the organization’s QMS.

This course can be customized to include coordination with additional management systems such as an environmental management system or occupation health and safety management system.

This will be a hands-on, interactive seminar including:

• The ISO9001:2000 standard content
• Planning an audit using their organization’s documentation
• Planning an audit using the process approach.
• Conducting an audit using the process approach
• Communication and auditing techniques
• Reporting an audit
• Audit follow-up
• Specific audit checklists
• Specific audit questions, what to ask and how to ask it
• Objective evidence, what it is and where to find it
• Case studies with real-life examples
• Mock audit or authentic hands-on audit

Intended Audience

• Employees of manufacturing or service industry organizations selected to be internal auditors.
• First time auditors

Course Objectives
Participants will:

• Be able to successfully plan and execute a full system audit to the criteria of ISO 9001:2000 and the requirements of the organization’s management system.

Participant Materials

• Course workbook and activities handouts
• Forms used for auditing a quality management system
• Complete checklists used for auditing a quality management system
• ISO 9001:2000, ISO 9004:2000, ISO 9000:2000
• ISO 10011 Guidelines for Auditing Quality Systems, or ISO 19011 Guidelines for Auditing when available
• 2.4 CEU’s, for 3 days; 3.2 CEU’s for 4 days
• Certificate of Completion

Class Size
Maximum 15 participants

Course Time

• 3 days with mock audit
• 4 days with authentic hands-on audit of the organization
• Note: If an authentic hands-on audit is performed, it will meet the requirements of an internal audit

Return to 9001:2000 Training Class List

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VALUE ADDED IMPLEMENTATION OF ISO 9001:2000

Course Description
Do you sometimes think the tail (requirements) is wagging the dog (your business)? You may be right. Traditional implementation strategies often gleefully focus on requirements building extra layers of procedures and instructions further complicating an organization’s basic business structure.

But there is a better way to integrate the requirements of a quality standard. This course will show you how to build upon your currently successful management system. The focus is process based and value driven. We will show you how to:

• Build on what already exists
• Keep it simple and smart
• Include only what adds value and
• Build a system that drives down costs.

If you are just beginning your quality management system journey, or, if you are transitioning to a revised standard, this is a MUST HAVE course.

Intended Audience
Upper management and personnel of manufacturing or service industry organizations responsible for the implementation.

Course Objectives
Participants will:

• Understand the components of a robust management system.
• Review their current management system(s.).
• Determine objectives for establishing a QMS.
• Identify the key processes that drive their business.
• Identify the support and control processes that sustain their business.
• Understand the sequence and interaction of their processes.
• Understand the requirements and practical application of ISO 9001:2000.
• Review selected QMS vocabulary.
• Determine where requirements are currently addressed in their processes.
• Review various methods for structuring their QMS.
• Develop strategies, tasks, responsibilities and timelines for implementation.

Participant Materials

• Course workbook and activities handouts
• 1.6 CEU’s
• Certification of Completion
• ISO 9001:2000, ISO 9000:2000

Class Size
Maximum 20 participants

Course Time
16 Hours

Return to 9001:2000 Training Class List

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TS 16949:2002 Technical Specification

TS 16949 EXECUTIVE OVERVIEW SEMINAR

Course Description
This course is designed to prepare Top Management for the implementation or transition to TS 16949:2002. The course focuses on the elements of an effective quality management system and their roll in its success and continual improvement.

Intended Audience
Top and Upper Management

Course Objectives
Participants will:

• Gain an understanding of why the TS 16949:2002 technical specification has been adopted by the automotive industry.
• Determine their goals and expectations for implementation or transitioning.
• Understand the major differences between their current QMS and TS 16949:2002.
• Understand the concept of the process approach to management.
• Define the processes of their current management system.
• Gain a realistic view of the steps and timeframes needed to implement or transition to TS 16949:2002.
• Understand what is expected of Top Management in TS 16949:2002.

Participant Materials

• Course workbook and activities handouts
• .4 CEU’s
• Certification of Completion

Class Size
Unlimited

Course Time
4 Hours

Return to TS 16949:2002 Training Class List

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EFFECTIVE TRANSITIONING FROM ISO 9001:2000 TO TS 16949:2002

Course Description
This course is designed to prepare participants for transitioning to TS 16949:2002 from ISO 9001:2000.

Intended Audience
Personnel responsible for the implementation, generally middle management.

Course Objectives
Participants will:

• Review the TS 16949:2002 requirements.
• dentify the practical application of requirements.
• Compare and contrast the TS 16949:2002 requirements to their current QMS.
• Identify major steps and timeframes in implementing TS in their organization.
• Review application of APQP, PPAP, MSA, Control Plans and FMEA.

Participant Materials

• Course workbook and activities handouts
• 2.0 CEU’s
• Certification of Completion
• TS 16949 technical specification

Class Size
Maximum 30 participants

Course Time
2.5 days

Return to TS 16949:2002 Training Class List

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EFFECTIVE TRANSITIONING FROM ISO 9001:1994 TO TS 16949:2002

Course Description
This course is designed to prepare participants for transitioning to TS 16949:2002 from ISO 9001:1994

Intended Audience
Personnel responsible for the implementation, generally middle management.

Course Objectives
Participants will:

• Understand the components of a robust management system.
• Understand the Process Approach and how it applies to their organization.
• Identify the key processes that drive their QMS.
• Identify the support and control processes that sustain their QMS.
• Review the TS requirements.
• Identify the practical application of requirements.
• Compare and contrast the TS requirements to their current QMS.
• Identify requirements for documentation.
• Identify major steps and timeframes in implementing TS in their organization.
• Review fundamentals and application of APQP, PPAP, MSA, Control Plans and FMEA.

Participant Materials

• Course workbook and activities handouts
• 2.4 CEU’s
• Certification of Completion
• TS 16949 technical specification

Class Size
Maximum 20 participants

Course Time
3 Days

Return to TS 16949:2002 Training Class List

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EFFECTIVE TRANSITIONING FROM QS 9000 TO TS 16949:2002

Course Description
This course will show you how to build upon your currently successful management system. If you are transitioning to a revised standard, this is a MUST HAVE course. The focus is process based and value driven. We will show you how to:

• Build on what already exists
• Keep it simple and smart
• Include only what adds value and
• Build a system that drives down costs.

Intended Audience
Personnel responsible for the implementation.

Course Objectives
Participants will:

• Understand the components of a robust management system
• Understand the Process Approach and how it applies to their organization
• Identify the key processes that drive their QMS
• Identify the support and control processes that sustain their QMS
• Review the TS requirements
• Identify the practical application of requirements
• Compare and contrast the TS requirements to their current QMS
• Identify requirements for documentation
• Identify major steps and timeframes in implementing TS in their organization

Participant Materials

• Course workbook and activities handouts
• 2.4 CEU’s
• Certification of Completion
• Current TS 16949 technical specification

Class Size
Maximum 30 participants

Course Time
3 Days

Return to TS 16949:2002 Training Class List

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INTERNAL AUDITING FOR TS 16949:2002 - FIRST TIME AUDITORS

Course Description
Emphasis in on how to plan, perform and report a quality management system (QMS) conformance audit based on the requirements of TS 16949. Participants will become familiar with the TS 16949 technical specification requirements and practical application. Content also includes auditing to their organization’s QMS requirements. Considerable focus is given to developing appropriate audit questions and on identifying objective evidence. Participants receive everything they need to conduct a meaningful and professional QMS audit.

This course can be customized to include coordination with additional management systems such as an EMS. This course can be customized to include customer specific requirements for internal auditor qualification.

This will be a hands-on, interactive seminar including:

• The TS 16949:2002 technical specification content
• Planning an audit using the process approach.
• Planning an audit using their organization’s documentation and TS 16949:2002
• Conducting an audit using the process approach
• Reporting an audit
• Audit follow-up
• Specific audit checklists
• Specific audit questions, what to ask and how to ask it
• Objective evidence, what it is and where to find it
• Case studies with real-life examples
• Mock audit or authentic hands-on audit

Intended Audience
Employees selected to be internal auditors for the first time. Knowledge of FMEA, APQP, PPAP, SPC, and MSA required.

Course Objectives
Participants will:

• Be able to successfully plan and execute a full system audit to the criteria of TS 16949 and the requirements of the organization’s management system.

Participant Materials

• Course workbook, activities handouts, and handouts
• Forms used for auditing a quality management system
• Complete checklists used for auditing a quality management system
• TS 16949:2002 Quality Management System
• ISO 10011 Guidelines for Auditing Quality Systems, or ISO 19011 Guidelines for Auditing when available
• 2.4 CEU’s for 3 days; 3.2 CEU’s for 4 days
• Certificate of Completion

Class Size
Maximum 15 participants

Course Time

• 3 days with mock audit
• 4 days with authentic hands-on audit of the organization
• Note: If an authentic hands-on audit is performed, it will meet the requirements of an internal audit.

Return to TS 16949:2002 Training Class List

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INTERNAL AUDITING FOR TS 16949:2002 - EXPERIENCED AUDITORS

Course Description
Emphasis in on how to plan, perform and report a TS quality management system conformance audit. Participants will receive everything they need to conduct a meaningful and professional TS audit. Participants will become familiar with the TS 16949:2002 standard and on auditing to their organization’s TS based QMS.

This course can be customized to include coordination with additional management systems such as an environmental management system or occupational health and safety management system. This course can be customized to include customer specific requirements for internal auditor qualification.

This will be a hands-on, interactive seminar including:

• The TS 16949:2002 technical specification requirements and practical application
• Planning an audit using their organization’s documentation
• Specific audit checklists
• Specific audit questions, what to ask and how to ask it
• Objective evidence, what it is and where to find it
• Case studies with real-life examples
• Mock audit or authentic hands-on audit
• Intended Audience
• Quality System auditors wishing to expand their knowledge to include TS 16949:2002 requirements. Knowledge of FMEA, APQP, PPAP, SPC, and MSA required.

Course Objectives
Participants will:

• Be able to successfully plan and execute a full system audit to the criteria of TS 16949:2002 and the requirements of the organization’s management system.

Participant Materials

• Course workbook, activities handouts, and handouts
• Forms used for auditing a quality management system
• Complete checklists used for auditing a quality management system
• TS 16949:2002
• 1.6 CEU’s for 2 days; 2.4 CEU’s for 3 days
• Certificate of Completion

Class Size
Maximum 15 participants

Course Time

• 3 days with mock audit
• 3 days with authentic hands-on audit of the organization
• Note: If an authentic hands-on audit is performed, it will meet the requirements of an internal audit.

Return to TS 16949:2002 Training Class List

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VALUE ADDED IMPLEMENTATION OF TS 16949:2002

Course Description
Do you sometimes think the tail (requirements) is wagging the dog (your business)? You may be right. Traditional implementation strategies often gleefully focus on requirements building extra layers of procedures and instructions further complicating an organization’s basic business structure.

But there is a better way to integrate the requirements of a quality standard. This course will show you how to build upon your currently successful management system. The focus is process based and value driven. We will show you how to:

• Build on what already exists
• Keep it simple and smart
• Include only what adds value and
• Build a system that drives down costs.
• If you are just beginning your quality management system journey, or, if you are transitioning to a revised standard, this is a MUST HAVE course.

Intended Audience
Upper management and personnel responsible for the implementation.

Course Objectives
Participants will:

• Understand the components of a robust management system.
• Review their current management system(s).
• Determine objectives for establishing a QMS.
• Identify the key processes that drive their business.
• Identify the support and control processes that sustain their business.
• Understand the sequence and interaction of their processes.
• Determine desired results for each process.
• Review selected QMS vocabulary.
• Understand the requirements and their practical application of TS 16949:2002.
• Determine where requirements are currently addressed in their processes.
• Review various methods for structuring their QMS.

Participant Materials

• Course workbook and activities handouts
• 1.6 CEU’s
• Certification of Completion
• TS 16949:2002

Class Size
Maximum 30 participants

Course Time
16 Hours

Return to TS 16949:2002 Training Class List

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QS 9000

IMPLEMENTATION OF QS 9000 WITH TOOLS & EQUIPMENT SUPPLEMENT

Course Description
This course is specific to the needs of suppliers of tooling and equipment within the automotive industry. The focus of the course is to apply requirements of QS 9000 3rd edition and review common systems requirements unique to the manufactures of tooling and equipment or non-production materials.

Intended Audience
Personnel responsible for the implementation.

Course Objectives
Participants will:

• Understand the components of a robust management system.
• Understand the concept of a process driven quality system.
• Understand the requirements and their practical application of the QS 9000 3rd edition TE supplement.
• Understand the application of reliability and maintainability.
• Determine where/if requirements are currently addressed in their processes.
• Assess how the requirements can add value to the organization.
• Develop strategies, tasks, responsibilities and timelines for implementation.

Participant Materials

• Course workbook and activities handouts
• 2.4 CEU’s
• Certification of Completion
• QS 9000 3rd edition
• Tooling and Equipment Supplement

Class Size
Maximum 20 participants

Course Time
16 Hours

Return to TS 16949:2002 Training Class List

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